Cancellation Policy

Unexpected events happen and there may be times when you need to cancel or reschedule your pet’s appointment.  We respectfully ask that you call with at least 24 hours notice to reschedule; providing less than 24 hours notice or no notice at all, may prevent another pet from receiving access to care.  Our policies are as follows:

Late Arrival

Time is a valuable commodity and we make every effort to be on time for your appointments. When even one patient arrives late, it can disrupt the entire day’s schedule.  Squeezing in an appointment can result in decreased quality of care; therefore, we may request that any client who arrives more than 10 minutes late to their scheduled appointment, be rescheduled.

Cancellation of an Appointment

To respect the needs of all our patients, please be courteous and call at least 24 hours in advance if you are unable to make an appointment.  Appointments are in high demand and canceling early will allow another patient access to timely care.  If you need to cancel an appointment after hours, please call (763-441-5111) and leave us a voicemail or email us at

Appointment No-Show

Failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a no-show.  In order to reschedule the appointment (or future appointments), you will be required to prepay the non-refundable office visit fee; the fee will be put towards your visit.  Recurring no-shows will result in a $49 no-show fee (not applicable to the cost of a visit); payment of this fee will be required to schedule future appointments.

Surgery No-Show

A missed surgical appointment without 24 hours notice of cancellation is considered a surgical no-show.  Surgical appointments require a nonrefundable $150 deposit which is applied to the surgical visit.

  • 1st occurrence: We will call to offer to reschedule the surgical appointment. You will be required to pay the surgical procedure fee as a nonrefundable deposit; the fee will go towards your surgical visit.
  • 2nd occurrence: Will result in termination of our professional relationship with you.